Occasionally a reservation is settled in error, and or an adjustment needs to be made to the settled reservation. These adjustments can easily be made but first the reservation must be "Unsettled".
To "Unsettle" a Reservation
- Click on the Settle icon on the toolbar
- Open the Settled Reservations tab, and look for the Reservation on the list, or search for the reservation on the Global Search box.
- Identify the reservation that needs to be modified and click on the "Details" link on the far right of that reservation.Clicking the "Details" button opens the Settlement window as illustrated
- Click the "REOPEN" button to unsettle the reservation and make any required changes. Be sure to click "UPDATE" to save any changes or "SETTLE" to again settle the reservation.